AB Workforce Intelligence — Multi-Queue Allocation Simulator

Operations Settings ?

Paid Hours ?

Shrinkage % ?

Occupancy % ?

Operating Hours ?

Productive Capacity — hrs

Queue Inputs — P1 & P2

P1 Phones ✏

—cases/hr/agt

—workload hrs

Daily Volume ?

AHT (seconds) ?

P2 Verify ✏

—cases/hr/agt

—workload hrs

Daily Volume ?

AHT (seconds) ?

Initial Backlog ?

Queue Inputs — P3

P3 COPS ✏

—cases/hr/agt

—workload hrs

Daily Volume ?

AHT (seconds) ?

Initial Backlog ?

Staffing Controls

Total Agents ?

Dedicated Phones ?

Dedicated Verify ?

Dedicated COPS ?

Blended Agents ?

〜

Queue Stability Meters

P1Phones

Arr— / Cap— Agt—

P2Verify

Arr— / Cap— Agt—

P3COPS

Arr— / Cap— Agt—

▲

Queue Pressure

P1Phones

— —

P2Verify

— —

P3COPS

— —

↓

Capacity Waterfall

Total Capacity

—

↓

Phones Used

—

↓

Verify Used

—

↓

COPS Remaining

—

📊

Backlog Forecast

P2Verify

—cases/hr

—hrs to clear

P3COPS

—cases/hr

—hrs to clear

⇆

Agent Allocation Sliders

P1Phones

P2Verify

P3COPS

⚡ Movement Impact

⚡

Phone Spike Simulator

Volume Multiplier 1.0×

1.0×1.5×2.0×

🔀

COPS Burst Mode

Phones → Verify → COPS

Burst Start

Duration (hrs)

Queue Pressure Overview

Capacity Distribution

Intraday Advisor

Analyzing queue data…

★

Skill Optimizer

◎

Monte Carlo

Runs ?

Phones Var% ?

Verify Var%

🕐

Intraday Timeline

Opens

Closes

Interval (mins) ?

How This Simulator Works

1Workloads — Volumes × AHT ÷ 3600 = handling hours.

2Service Rates — 3600 ÷ AHT = cases per hour per agent.

3Arrival Rates — Daily volume ÷ operating hours.

4Priority Routing — Blended: Phones→Verify→COPS.

5Backlog Forecast — Capacity vs arrivals = growth or burn.

6Monte Carlo — Random scenarios estimate overload risk.

Privacy & Data

🔒 Runs entirely in your browser — no data leaves your device

🚫 No operational data is saved or persisted

📡 No information is transmitted to any server

⚡ All calculations run in JavaScript locally